The Challenge
UMR Strategic Sdn Bhd specializing in foreign worker placement across various industries, including hospitality, manufacturing, pharmaceuticals, and retail, faced growing challenges due to its expansion. The manual processing of foreign worker intake, involving repetitive and time-consuming tasks, became a bottleneck. Automating these tasks to improve accuracy and efficiency became crucial for sustainable growth.
Traditional methods hindered the agency’s ability to scale quickly. Processes from worker sourcing to arrival and placement were entirely manual, requiring data entry and storage in a central location, creating a tedious and error-prone workflow.
The Solution
Operating within a complex regulatory environment, UMR Strategic Sdn Bhd sought a customizable solution to navigate diverse legal requirements. Dissatisfied with off-the-shelf solutions, they partnered with us for a bespoke approach.
UMR Strategic Sdn Bhd prioritized enhanced agility, robust security, and optimized back-end operations. Additionally, they aimed to free up staff for higher-value tasks, contributing to their overall pursuit of customer excellence.
Through close collaboration, CLL Systems designed and implemented a tailored resource management system that addressed UMR Strategic Sdn Bhd’s unique needs and challenges.
Results
By adopting innovative technology, they were able to overcome their current challenges and raise the industry’s operational benchmark. Their commitment to precision and innovation was evident in their adoption of a bespoke approach.
The transition from manual to fully computerized processes has enabled them to achieve streamlined efficiency. Simple tasks such as reviewing hourly and daily salary payouts, tracking worker movements, scheduling work duties, and improving task management are now at their fingertips. With intelligent, scalable processing, their staff can now easily access digital analytics and automation capabilities, equipping them to meet the evolving expectations of customers and regulators.
