The Challenge
A leading bank in Thailand recognized for excellence in corporate and business banking, sought to modernize and enhance efficiency. With nearly 2,000 branches in Thailand and 32 international branches, including subsidiaries in Indonesia, Malaysia, and China, the bank aimed to stay competitive and compliant.
Facing challenges in transaction monitoring, end-of-day report automation, and SharePoint enhancement, the bank turned to CLL Systems to address these critical areas.
The Solution
1. Automated transaction monitoring with power automate RPA
To enhance operational efficiency and accuracy in the Compliance Department, Microsoft Power Automate processes were implemented by CLL Systems. This reduced the need for manual data entry and improved accuracy. The system was designed to run unattended during office hours, but also allowed for manual intervention when needed. This hybrid approach ensured that the automation was efficient and accurate, while still allowing for human expertise when necessary.
2. Report distribution of end of day process with power automate RPA
The IT/EDP department, dedicated to optimizing processes, implemented Robotic Process Automation (RPA) for end-of-day (EOD) reports. To guarantee smooth automation, dedicated personnel teamed up with CLL Systems to seamlessly integrate RPA into the existing EOD workflows during regular work hours (10 am to 5 pm).
Leveraging Microsoft Power Automate, this collaborative effort resulted in efficient, accurate, and reliable automation. This paves the way for future improvements in productivity and efficiency, laying a solid foundation for further streamlining operations.
3. Microsoft Sharepoint Tech Refresh
IT/EDP transformed SharePoint, leaping from 2013 to Online for boosted functionality and user experience. They meticulously migrated everything, rebuilt workflows with Power Automate, and revitalized the intranet. The result? Seamless data transfer, efficient workflows, advanced reporting, and a user-friendly, modern platform – a success aligned with organizational goals.
Results
The bank successfully addressed operational challenges by implementing a transformative solution that combined robotic process automation (RPA) and Microsoft SharePoint. This seamless automation of processes led to significant productivity gains. Additionally, the advanced report generation capabilities of SharePoint provided valuable insights through in-depth data analysis.
|
Manual Testing Human (8 hours/day) |
Power Automation (20 hours/day) |
Comparison | |
|---|---|---|---|
|
6 mins (excl 1 min login time) |
3 mins (excl 1 min login time) |
100% |
|
600 mins (10 hours) |
300 mins (5 hours) |
100% |
|
6,000 mins (12 days) |
3,000 mins (3 days) |
400% |
|
60,000 mins (125 days) |
30,000 mins (25 days) |
500% |
