The Challenge
As the insurer expanded into multiple markets, it faced significant challenges, including the integration of diverse IT systems, adaptation to local technology landscapes, and ensuring robust cybersecurity. The task was particularly complex as it required simultaneous modernization of the infrastructure in both Indonesia and Malaysia.
The Solution
Solution in Indonesia:
- Infrastructure Efficiency: An infrastructure upgrade, including HCI and VMware migration, led to a 30% improvement in overall system efficiency.
- Disaster Recovery as a Service (DRaaS): Achieved a 95% reduction in recovery time, exceeding the industry standard by 15%.
- Data Resilience: With a 2-hour RPO/RTO, attained 99.9% data resilience and achieved a data protection level 10% higher than the industry average.
- AS400 Modernization: Resulted in a 20% decrease in system downtime, significantly improving service availability for customers.
Solution in Malaysia:
- Disaster Recovery Capability: Achieved a 99.99% data recovery success rate, outperforming the industry benchmark by 5%.
- Network Optimization: Ensured a 25% improvement in network efficiency, guaranteeing faster data transfer and reduced latency.
- Security Enhancement: Reduced security incidents by 30%.
- Support Excellence: Delivered managed services with a 98% customer satisfaction rate, surpassing industry standards by 8%.
- Office Efficiency: Achieved a 20% increase in employee productivity due to optimized WiFi connectivity and end-user computing environments.
Results
The insurer’s innovative approach to IT infrastructure modernization, made possible by CLL Systems, enabled it to overcome significant challenges and continue its expansion into new markets. The company’s commitment to excellence is evident in its improved system efficiency, data resilience, and customer satisfaction.
